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Aqua Park Manager

Role: Aqua Park Manager

Location: Lets Go Hydro, Knockbracken Reservoir, 1 Mealough Road, Carryduff

Contract: April – October, varied hours with most hours worked June, July and August

Hours of work: typically, 40-hours per week, includes working day, evening and weekend shifts

Additional hours will be expected to meet peak periods and for key events – max 50 hours per week

Salary: Hourly rate, £14-£16 p/h

What we are offering

  • Staff training and development
  • Great culture with staff fun days
  • Free car parking on site
  • Staff discount
  • Opportunities to progress within the company

As Aqua Park Manager you will be responsible for the smooth running of our popular Aquapark. This includes inflatables, puddle park, changing barn & wetsuit hire. This is our most popular activity in resort, so we really need someone with a “get up and go” attitude!

Key Skills and Responsibilities:

  • Managing the day-to-day operation of our busy aqua park including rota according to the needs of the business.
  • Recruitment, training, coaching and performance management of team members.
  • Departmental training plan to ensure all team members are delivering services to the agreed standard. Keeping records of this and ensuring all lifeguards are qualified.
  • Ensuring proper communication between departments in matters relating to aqua park and activities.
  • Stock control of all equipment and wetsuits at the resort.
  • Respond to all customer feedback in relation to complaints or queries.
  • Operate all aspects of aqua park and activities computer system, including software maintenance, report generation and analysis.
  • Updates group information. Maintains, monitors, and prepares group activity requirements. Relays information to appropriate personnel.
  • Draw up, amend, update and ensure implementation of all resort policies and procedures.
  • Working closely with our Maintenance Manager to ensure all issues are fixed in a timely manner to ensure park operates safely.
  • Ensuring daily checklists and tasks are completed in a timely manner.
  • Ensuring accurate cash handling procedures are in place and adhered to.
  • Maximising sales opportunities across the resort.
  • Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers and other employees.
  • Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Department health and safety management including risk assessments, safe systems of work, staff training and monitoring.
  • Accident reporting and analysis to reduce and prevent future accidents.
  • Managing health and safety of the aquapark and our IQL audit.
  • Actively seeking new and exciting activities to introduce at the resort to further expand the resort as a leisure destination in Belfast and Northern Ireland.

This is not an exhaustive list of duties and responsibilities but will evolve and change depending on business needs.

Essential Experience Requirements:

  • 2 years experience managing a team in a similar role
  • Water Park management experience in either a hotel, leisure centre or similar environment.
  • Ability to manage a large team.
  • Strong leadership skills.
  • Implementing and maintaining systems and procedures.
  • Experience managing department H&S policies and procedures including risk assessments.
  • Customer Service in a fast-paced hospitality environment.
  • Legally eligible to work within the UK

 To Apply: Please click on the link below for the application form and complete in full:

Application Form

Please note, the application form must be completed in full and submitted before the closing date.

 

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