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Accommodation Duty Manager

Job Title: Accommodation Duty Manager

Contract: Seasonal April – October (with the potential to be extended depending on operational need)

Hours of work: The hours will be based on a weekly rota which will include working day, evening and weekend shifts, with additional hours during the busy season and also during key events.

Salary: £13.50 per hour

Location: Let’s Go Hydro, 1 Mealough Road, Carryduff, BT8 8GB

What we are offering

  • Staff training and development
  • Great culture with staff fun days
  • Free car parking on site
  • Staff discount
  • Opportunities to progress within the company

Job Summary

As Accommodation Assistant Manager, you will support the Accommodation Manager in the smooth running of our glamping pods and luxury units at the resort as well supporting the team of accommodation assistants during peak seasons. Units either have shared facilities or are fully self-catering. Your days will be varied, managing the reception duties (check in / check out procedures), maintaining the units, dealing with guest queries, communicating with the cleaning team, as well as preparing outdoor areas.  The successful candidate will also oversee the running of our brand new spa and step in when needed.

Job Content

  • Deliver excellent customer service in a fast-paced environment, paying great attention to detail, including the wait time for the customer journey.
  • Manage the Hydro accommodation booking system accurately and efficiently, including identifying the business peaks and troughs, working alongside the other departments to communicate details and information needed to ensure smooth running of all aspects of operations.
  • Assist Manager with any staffing administration tasks.
  • Comply with the opening and end of day procedures.
  • First point of contact for all accommodation guests, must be professional and be able to answers any questions or queries guests may have.
  • Inspect each pod/accommodation and toilet/shower blocks before check-in opens at 3pm with particular attention needed to both hygiene and presentation.
  • Top up accommodation with any consumables, welcome pack etc.
  • Update welcome pack in any new information and distribute accordingly.
  • Work closely with cleaners and maintenance staff to fix any problems that arise quickly and effectively.
  • Assist in cleaning pods/accommodation and toilet/shower blocks.
  • Promote a culture of safety and compliance with colleagues and customers.
  • Assist in recruitment and training seasonal staff based on operational needs during peak season.
  • Supervise, coach and lead staff, carrying out training & development, maintaining a professional and positive attitude at all times.

 Essential Criteria

  • Previous experience in a similar role, ideally with hotel or self catering minimum 2 years
  • housekeeping experience and supervisory experience
  • Excellent customer services skills and experience
  • Excellent communication skills, ability to build rapport and trust
  • Excellent people skills with coaching and leadership experience
  • Experience planning staff rotas
  • Strong organisational and problem-solving skills
  • High level of accuracy and attention to detail
  • Excellent timekeeping, with a can-do attitude and positive outlook
  • Experience of using Microsoft packages
  • Online booking system experience is desirable
  • Committed, motivated, pro-active and enthusiastic with an approachable attitude towards work
  • Full clean driving licence, and access to a vehicle
  • Flexibility to work days, evenings and weekends
  • Legally eligible to work within the UK

 

To Apply: Please click on the link below for the application form and complete in full:

Application Form

Please note, the application form must be completed in full and submitted before the closing date.

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