Aqua Park Assistant Manager

Role: Aqua Park Assistant Manager

Location: Lets Go Hydro, Knockbracken Reservoir, 1 Mealough Road, Carryduff

Contract: April – October, varied hours with most hours worked June, July and August

Hours of work: typically 40-hours per week, will includes working 5 days out of 7 including weekends.

Additional hours will be expected to meet peak periods and for key events – max 50 hours per week

What we are offering

• Staff training and development
• Great culture with staff fun days
• Free car parking on site
• Staff discount
• Opportunities to progress within the company

As Aqua Park Assistant Manager you will be responsible for the smooth running of our popular Aquapark. This includes inflatables, puddle park, changing barn & wetsuit hire. This is our most popular activity in resort, so we really need someone with a “get up and go” attitude!

Key Skills and Responsibilities:

• Managing the day-to-day operation of our busy aqua park including rota according to the needs of the business.
• Recruitment, training, coaching and performance management of team members.
• Departmental training plan to ensure all team members are delivering services to the agreed standard.
• Keeping up to date training records and ensuring all lifeguards are qualified.
• Ensuring proper communication between departments in matters relating to aqua park and activities.
• Stock control of all equipment and wetsuits at the resort.
• Respond to all customer feedback in relation to complaints or queries.
• Operate all aspects of aqua park and activities computer system, including software maintenance, report generation and analysis.
• Updates group information, maintaining, monitoring and preparing group activity requirements.
• Draw up, amend, update and ensure implementation of all resort policies and procedures.
• Working closely with our Operations Manager, Maintenance Team / Manager to ensure all issues are fixed in a timely manner to ensure park operates safely.
• Ensuring daily checklists and tasks are completed in a timely manner.
• Ensuring accurate cash handling procedures are in place and adhered to.
• Maximising sales opportunities across the resort.
• Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers and other employees.
• Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Department health and safety management including risk assessments, safe systems of work, staff training and monitoring.
• Accident reporting and analysis to reduce and prevent future accidents.
• Managing health and safety of the aquapark and our IQL audit.
• Actively seeking new and exciting activities to introduce at the resort to further expand the resort as a leisure destination in Belfast and Northern Ireland.

This is not an exhaustive list of duties and responsibilities but will evolve and change depending on business needs.

Essential Experience Requirements:

• 2 years experience managing a team in a similar role
• Water Park management experience in either a hotel, leisure centre or similar environment.
• Ability to manage a large team.
• Strong leadership skills.
• Implementing and maintaining systems and procedures.
• Experience managing department H&S policies and procedures including risk assessments.
• Customer Service in a fast-paced hospitality environment.
• Legally eligible to work within the UK

 To Apply: Please click on the link below for the application form and complete in full:

Application Form

Please note, the application form must be completed in full and submitted before the closing date.